Customer Experience Specialist With Dutch
We are currently looking to hire a talented Customer Experience Specialist that speaks Dutch on a Full-Time basis for our Brno, Czech Republic office.
In this exciting role, you will be completing tasks in effective ways applying company policies and procedures to resolve a variety of queries. By demonstrating a customer service excellence mentality and utilising a pro-active approach to communication with both our internal and external customers, you will strive to fulfil our customers’ aspirations and help them in utilizing purchased Monster products, as well as driving traffic to their advertised positions on our website.
What you will be doing…
- Respond professionally to customer enquiries via email and phone
- Always be willing to go the extra mile to exceed customer expectations
- Conduct customer training sessions and walkthroughs to help customers get the best from their tools
- Analyse and provide technical troubleshooting where necessary
- Participation with adhoc projects and site testing
What’s essential for you to have…
- Excellent or Native level of Dutch and a good level of English language
- Excellent communication skills
- Previous related experience in Customer Service
- Computer literacy with the ability to learn customer service software applications
- Technical troubleshooting skills an advantage
- Customer and detail oriented
- Strong team player
What’s in it for you…
- Competitive salary and fantastic benefits package
- 25 days of vacation
- + Additional Monster Purple Perk Days off!
- + 4 sick days
- 4 week allowance to work from abroad per year.
- Relocation assistance
- Flexible working hours with options to work from home
- Company Laptop and equipment for the role
- A great work life balance
- Discounted gym and wellness membership + Cafeteria Benefits
- Company contribution to a pension fund and life insurance
- Private medical care package + discounted option for family members (Canadian Medical)
- Fresh fruits and refreshments in the office
- On-site parking
- Job related continuous training and career progression opportunities.
- +more!
If you are interested in this fantastic opportunity and want to have Monster in your corner, please apply by clicking on the link below…
We’d love to hear from you!