Desktop/Telecom Support Specialist

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Desktop/Telecom Support Specialist

Desktop/Telecom Support Specialist


Administration and support of all Windows 10 and Windows 2012 based client desktops/laptops together with the associated client and server-based applications. Manage and support Telephony equipment (mobile devices/ desk phones/ video conferencing). To interface to other Technical services members for other areas of support. To provide excellent customer service at all times, ensuring calls are dealt effectively.




Key Responsibilities:


  • To assist in the maintenance and improve desktop/laptop system availability, adhering to policies and procedures.
  • Assist in the management of installation, configuration and administration of client infrastructure that supports the business.
  • Perform hardware and software troubleshooting as required (Desktops, Laptops, Telephony and Servers).
  • Perform management tasks in Active Directory (users/computers management, GPO...) and MS Azure
  • Manage mobile devices (iOS, Android), Video Conferencing Systems (Polycom), Dial plans and Telephony routings
  • Assist other teams with local servers and network support
  • Assess the impact of system changes prior to their implementation, minimizing downtime
  • Communicate and maintain standards across platforms
  • Maintain excellent relationships with colleagues and internal users



Key Skills/Attributes


  • Educated to college level (business or IT discipline related most desirable)
  • Strong technical knowledge and 3 years + experience managing and configuring Windows servers and workstations.
  • Experience of MS Office 2013/2016/O365, MS Windows 10 and MS Windows 2012 product support
  • Avaya Communication Manager 6 or above administration
  • Skype for Business / Microsoft Teams Voice Environment
  • Customer Service Applications, Avaya CMS, Verint & NICE IEX
  • Understands security administration including user/group creation and assigning rights, etc. in Active Directory, understands Group Policy management, understands MS Azure management
  • Experience of a corporate environment.
  • Excellent English at communicative level.
  • Strong team player and willingness to perform at all level’s functions.

Excellent customers service ethics with “Can do” attitude.

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